Operations and Technology
Through our Operations Excellence Division, Specialty Program Group offers a collaborative approach to delivering process efficiency, enhanced technology, and business optimization expertise support innovating your business model for the next stage of growth.
Technology
- Mature Technology Infrastructure Delivering Reliable System Resources and Platform
- Dedicated System Security Experts Protecting Data and Systems
- Dedicated 24/7 Hardware and Software Technical Support
- Modern and Reliable Telephony System to Support Standard and Expanded Contact Center Needs
- Nimble and Scalable Technology Solutions to Support Evolving Specialty Business Niches
- Technical Expertise to Support Software Selection, Development and Enhancements
- Project Management Office to Support Technology Projects
Business Process
- Access to Lean Six Sigma Expertise
- Operational Excellence and Process Optimization Guidance
- Lean Process Mapping and Workflow Reengineering Support
- Organizational Design and Workforce Capacity Planning Support
- Operational Research and Benchmarking Studies
- Access to Business Process Outsource Partners
Compliance
- Access to Surplus Lines Reporting and Licensing Expertise
- Centralized Licensing, Risk Purchasing Group Administrative Support
- Centralized Surplus Lines Reporting and Payment Processing Services
- Support For State Audits, DOI Complaints and Regulatory Inquiries
Contract Administration
- Access to Contract Review Expertise
- Centralized Carrier and Broker Appointment Services
- Administrative Support For Carrier, Broker and Vendor Relationships
- Manage Annual Carrier and Broker Compliance Activities
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