Operations & Technology

Through our Operations Excellence Division, Specialty Program Group offers a collaborative approach in delivering process efficiency, enhanced technology, and business optimization expertise to support innovating your business model for the next stage of growth.

Technology
Mature Technology Infrastructure Delivering Reliable System Resources and Platform
Dedicated System Security Experts Protecting Data and Systems
Dedicated 24/7 Hardware and Software Technical Support
Modern and Reliable Telephony System to Support Standard and Expanded Contact Center Needs
Nimble and Scalable Technology Solutions to Support Evolving Specialty Business Niches
Technical Expertise to Support Software Selection and Enhancements
Project Management Office to Support Technology Projects

Business Process
Access to Lean Six Sigma Expertise
Operational Excellence and Process Optimization Guidance
Lean Process Mapping and Workflow Reengineering Support
Organizational Design and Workforce Capacity Planning Support
Operational Research Studies and Benchmarking Services
Access to Business Process Outsource Partners

Compliance
Access to Surplus Lines Reporting and Licensing Expertise
Centralized Licensing, RPG Administrative Support
Centralized Surplus Lines Reporting and Payment Processing Services
Support For State Audits, DOI Complaints and Regulatory Inquiries

Claims
Claims Administrative Support For Admitted and Non-admitted Business
Centralized Claims Customer Service and FNOL Intake
Claim Monitoring; Carriers and Third Party Administrators
Maintain Open Claims Details and Updates
Claims Analytics and Reporting Capabilities
Risk Services and Claims Advocacy

Contract Administration
Access to Contract Review Expertise
Centralized Carrier and Broker Appointment Services
Administrative Support For Carrier, Broker and Vendor Relationships
Manage Annual Carrier and Broker Compliance Activities