Operations & Technology

Through our Operations Excellence Division, Specialty Program Group offers a collaborative approach in delivering process efficiency, enhanced technology, and business optimization expertise to support innovating your business model for the next stage of growth.


  • Mature Technology Infrastructure Delivering Reliable System Resources and Platform
  • Dedicated System Security Experts Protecting Data and Systems
  • Dedicated 24/7 Hardware and Software Technical Support
  • Modern and Reliable Telephony System to Support Standard and Expanded Contact Center Needs
  • Nimble and Scalable Technology Solutions to Support Evolving Specialty Business Niches
  • Technical Expertise to Support Software Selection and Enhancements
  • Project Management Office to Support Technology Projects

Business Process

  • Access to Lean Six Sigma Expertise
  • Operational Excellence and Process Optimization Guidance
  • Lean Process Mapping and Workflow Reengineering Support
  • Organizational Design and Workforce Capacity Planning Support
  • Operational Research Studies and Benchmarking Services
  • Access to Business Process Outsource Partners


  • Access to Surplus Lines Reporting and Licensing Expertise
  • Centralized Licensing, RPG Administrative Support
  • Centralized Surplus Lines Reporting and Payment Processing Services
  • Support For State Audits, DOI Complaints and Regulatory Inquiries


  • Claims Administrative Support For Admitted and Non-admitted Business
  • Centralized Claims Customer Service and FNOL Intake
  • Claim Monitoring; Carriers and Third Party Administrators
  • Maintain Open Claims Details and Updates
  • Claims Analytics and Reporting Capabilities
  • Risk Services and Claims Advocacy

Contract Administration

  • Access to Contract Review Expertise
  • Centralized Carrier and Broker Appointment Services
  • Administrative Support For Carrier, Broker and Vendor Relationships
  • Manage Annual Carrier and Broker Compliance Activities