Chief Operating Officer
Maryellen Dolan is the Chief Operating Officer responsible for process and technology initiatives for Specialty Program Group. In this role, she is responsible for designing business strategies to create process efficiency and technology enhancements to support business partners. Prior to joining Specialty Program Group, Maryellen spent 29 years in the insurance industry holding various underwriting, financial and operational leadership roles with prominent property casualty insurance companies. Her most recent position was with AmTrust Financial Services, Inc., where she held the position of Assistant Vice President, Operations, responsible for managing system integration and process efficiency projects to support the consolidation of acquired business to new policy platforms.
Prior to joining AmTrust, Maryellen spent 17 years in senior leadership positions with Tower Group Companies, designing technology enhancements and leading customer experience, process improvement and operational control projects that delivered solutions to support solid results for the Underwriting, Finance and Claims organizations. During her tenure, Maryellen led several technology initiatives, including developing and designing the first generation underwriting and billing service center, which later expanded to five operation centers nationwide. In addition, she designed an online service delivery platform that improved customer experience and organizational efficiency for underwriting and financial support functions. She provided leadership, guidance and support to internal and external teams responsible for providing underwriting and financial services to brokerage partners.
Maryellen holds various professional operations designations, including Lean Six Sigma Black Belt, Chartered Insurance Operations Professional and a Project Management Certification, which has provided the knowledge and expertise to successfully design process and technology projects resulting in efficiency gains for business partners. In addition, Maryellen is an active member of the American Society for Quality (ASQ), where she participates with local chapters to support ongoing learning around quality, service and process efficiency practices.